Reservation Host

Bonita Springs, FL

DeRomo's Gourmet Market & Restaurant is seeking a reservation host to assist guest making reservations on the phone. 

  • Answers all incoming calls promptly, in an attentive, courteous, and efficient manner
  • Books room reservations with assistance of Open Table
  • Provides guests with information regarding specials and amenities available at the restaurant.
  • Sends confirmations to our guests after making a reservation or upon request of the guest.
  • Places any notes pertinent to the guest’s dining requests 
  • Assists guest with inquiries, cancellations, or modifications to existing reservations
  • Provides outstanding guest service
  • Possesses the ability to work well under pressure and handle multiple tasks at once
  • Performs assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and works with minimum supervision
  • Uses a variety of computer applications including Micros and Open Table
  • Performs other duties as requested by management
  • Follows all SOPs as communicated by Management
  • Maintains cleanliness of work area
  • Adheres to all safety rules and regulations
  • Maintains flexibility in scheduling 

Qualifications, Education, Experience, Skills, and Abilities:

  • Must be able to understand and write English
  • Report for work in a well-groomed manner with name tag on
  • Speak to guests in a warm, friendly and courteous manner
  • Good organizational skills and able to work independently
  • Effective conflict management and decision-making is required
  • Must work well under pressure and be able to resolve guest concerns
  • High School Graduate or equivalent
  • Previous 1-2 years experience as Reservation Sales Agent preferred
  • Basic understanding of Guest needs, desires and methods of servicing to Guest Satisfaction, adaptable to change.

Our attractive compensation package includes medical, dental, vision, life, 401k with match, STD/LTD, vacation, PTO, dining and travel discounts, special offers from our business partners, and discount programs for selected cell phone providers.

DeRomo's Gourmet Market & Restaurant is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.